FAQ's

Who do I email if I have a question?

If you have a question which isn’t answered below, you can jonharvey@bigjon.co.uk and he’ll do his damndest to find the answer you’re looking for. (Monday through Friday, 10am – 5pm GMT)
 

How long before I get my hands on the goods?
Unless stated otherwise most orders (UK) are shipped 2-3 business days after they're received.  

Do you ship international?

Absolutely. For all international carriage we use UK Royal Mail – rates vary by distance and weight. At the checkout you’ll be able to select your country and view the delivery option relevant to your order.

Delivery times obviously vary depending on location or time of year. To be on the safe side, it’s probably best to allow for 7-14 days for overseas deliveries. Please note that the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the UK may be subject to import taxes, customs duties and fees levied by the destination country. Any additional charges for customs clearance must also be borne by the recipient. BigJon has no control over these charges and cannot predict what they may be and is not responsible for any additional fees incurred.
 
Do you charge VAT?
All prices shown include VAT.
 
Is my transaction secure?
BigJon will never share or sell your details to a third party.
 

What's the return and refund policy?
For a full refund orders must returned (unused) within 7 days of receipt - at the recipient's expense. Once we receive the returned item(s) the charges will be credited to you. However, any original shipping costs are non-refundable. Used, opened, and/or sale items cannot be returned. 

My order has arrived damaged, now what?
In the unlikely event of your order arriving damaged please email jonharvey@bigjon.co.uk within 5 days of receipt and we’ll take care of it pronto.